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French speaking Order Management Representative

A global technology company is seeking innovative professionals to join their team. If you are passionate about making a positive impact in the world and contributing to the development of sustainable solutions, this is the opportunity for you. Join a dynamic team and drive the mission of delivering innovative and sustainable solutions to their customers.


Main responsibilities:
  • Manage end-to-end Order activities with the overall goal of delivering O2C services, while ensuring customer satisfaction, quality and cost-effectiveness
  • Secure the efficient operation flow by receiving and fulfilling internal and external requests
  • Ensures that the proper level of service is provided to the customers & the company teams, by the company Corporate policies/processes, and legal and compliance requirements
  • Create reports - when necessary from SAP/Power BI dashboards or Business Objects
  • Enter and monitor customer orders in SAP 
  • Support customer master data set-up and change requests
  • Monitor, follow-up, and communicate daily with customers and internal teams for all Order to 
  • Monitor, follow up, and communicate with customers and internal teams on various Order to Delivery topics, including product availability, order block management, shipments, returns/distribution claims, and compliance documentation requirements.


Required skills:
  • University or college degree
  • Fluent in English and French
  • Strong MS Office knowledge 
  • 2 years experience in order management
  • Customer orientation and ability to adapt/respond to different types of characters
  • Great Communication & interpersonal skills
  • Has a problem-solving mindset
  • Able to work independently, and as a member of a team


Advantages:
  • Experience with SAP /Power BI / Business Objects or Project Management would be a plus



What our partner can offer to you:
  • Cafeteria
  • Multinational environment
  • Trainings
  • Interesting and challenging projects
  • Home office opportunity (2 days per week)