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Service Desk Agent (Swedish or Norwegian)
Our partner is a multinational information technology services and consulting company, who is looking for a Swedish or Norwegian speaking service desk agent.
Main responsibilities:
The successful candidate will be responsible for providing comprehensive Voice and Email support to its Customers. This will range from offering end user support to coordination with vendor, client problem management team & other teams whilst delivering a high level of customer service and quality of service.:
- Voice Support & Email technical Support to ensure closure as per ITIL Incident Management process.
- Follow-up/ update ticket for every call to ensure timely closure.
- Call ownership, drive to resolution and communication with customer.
- Perform Life Cycle of Incident Management Process, starting with Incident Logging to Call Closure and customer satisfaction survey.
- Telephonic support to End Users and co-ordination with Vendors, Client Problem Management team and other Towers.
- Proactive monitoring & Perform documented Escalation process.
- Troubleshooting on Application Support, on Printers & MFD’s,on VPN software and Collaboration tools, on Password Reset tools and Remote Control tools • Troubleshooting of MS Windows & Office, Desktops, Laptops, iPAD Peripherals and Networking
- Interaction with internal and external stakeholder
Required skills:
- Carreer starter who have interest in IT tools and support activities OR candidates who has at least 6 months or more experience in similar role.
- Proficiency in Swedish or Norwegian languages
- Good English communication skills both in verbal and written
- Customer oriented attitude
- Good interpersonal and problem-solving skills
Advantages:
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What our partner can offer to you:
- Competitive salary and cafeteria
- HO allowance
- Mayfair Health insurance