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Partnerünk a Jooble.

2021.03.18. 13:06:28 - Marketing, Média, PR - Budapest

UX Researcher

Our multinational partner is looking for an experienced UX Researcher, who will be part of a team of user experience researchers and service designers, working closely with UX and UI designers, product owners and managers, and leaders in digital, customer operations, and consumer services globally. 
Your role will be to help us keep our users at the centre of every product, service, and experience we design. You will support the planning, execution, and delivery of a wide range of both formative and summative user research, as well as end-to-end service design. 

Main responsibilities:
  • You will make use of our specially designed onsite usability lab; design and run remote quantitative and qualitative UX research with a variety of specialist tools; and make use of a variety of internal data sources that directly capture how well we are doing compared to our users’ expectations 
  • You will support both formative and summative user research activities, including lab testing, remote online testing, moderated and unmoderated testing, benchmarking, surveys, design sprints, field research, etc 
  • You will support service design activities, including discovery research, workshop planning, workshop facilitation, project debrief, etc
  • You will collaborate with research managers, service designers, UX & UI designers, commercial owners, and senior managers to identify and answer UX research questions on our most strategic products and services 

Required skills:
  • Fluent English 
  • Practical experience running and moderating user research 
  • Experience with different types of research methodologies 
  • Self-starter, tenacious, strong communicator, collaborative attitude, and experience in stakeholder management 
  • Confidence writing research briefs, managing suppliers, and running customer research projects end-to-end 
  • Ability to create and offer constructive feedback on customer journey maps based on research insights, as well as identify solutions to improve the customer experience based on the journey map
  • Ability to independently plan and facilitate research interviews and focus groups 

What our partner can offer to you:
  • A dynamic environment where innovative ideas are always welcome 
  • A collaborative community where your professional goals and work are supported by a diverse team 
  • A supportive internal coaching and mentoring culture 
  • Private Medical Services
  • working from home until the end of the pandemic. In the long run you will be meeting each other max 2 times/week in our fully refurbished, digital office