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Partnerünk a Jooble.

Supplier Experience Senior Analyst

On behalf of our prestigious multinational client, we are looking for an experienced candidate with at least 3 years of experience in the Procurement related field. Do not hesitate, take the next step in your career and join our developing team!

Main responsibilities:
  • Be the Subject Matter / Technical Expert for systems and processes within the myProcurement remit and act as a 2nd line support for complex queries
  • Extensive knowledge on end to end process for Source to Pay and a detailed understanding of GBS Procurement execution strategies
  • Develop relationships with key interfaces and stakeholders including high-frequency suppliers, Category Leadership, Sourcing, Master Data, AP and I&E
  • Coordinate Cross-Functional teams focused on addressing the most complex issues
  • Support the team in ensuring we run RCA processes designed to identify opportunities to improve GBS procurement operations or processes to reduce the need for future support
  • Closely monitor open IT Tickets and propose change requests if current Ariba functionality does not cover users’ needs
  • Actively participate in Regression Testing (RT) in case of request
  • Perform User Acceptance Testing (UAT) and ad hoc testing in case of request
  • Support the training strategy including Audience, Schedule, Content, Facilitators
  • Create a closed feedback loop to drive CI, support to improve FAQ and knowledge materials on Supplier Support Portals
  • In conjunction with the Knowledge Management team own the creation and deployment of critical Self-Help support materials in support of our various S2C P2P systems
  • Support engagement strategy as set out by the Supplier Engagement Specialist
  • Provide training/coaching to external end-users to upskill them on the relevant system as per the requirements
  • Execute against the Escalation or Prioritization process as needed
  • Support the optimization of supplier experience through identifying and executing process improvement opportunities

Required skills:
  • Recognized professional qualification in a business or finance field or similar field.
  • Experience in continuous improvement tools and techniques such as Kaizen, Lean or Six-Sigma, Agile Relevant educational background or equivalent experience)
  • 3+ years of experience in Procurement Operations or equivalent
  • Expert in S2C and P2P systems, processes, and deployments
  • Proficiency in English
  • A deep understanding of the Procurement Organization
  • Excellent communication and interpersonal skills
  • Ability to handle high volume and a wide variety of activities
  • Strong conflict resolution skills
  • Demonstrated ability to work cross organizationally to resolve complex issues
  • Solid project management experience
  • Experience working cross-culturally in an international environment
  • Resilient and experienced in working in a multi-faceted environment