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2018.04.13. 11:53:35 - Shared Service Center - Budapest - Pest megye

SALES SUPPORT TEAM LEADER WITH FLUENT ENGLISH AND POLISH

 

Our Client is one of the leading companies in the energy sector. They deliver processes for partners including finance, accounting, HR operations, customer service and procurement in more than 70 countries. They are currently looking for a Sales Support Team Leader to lead and engage the sales support and customer service team, while overseeing their performance, activities and end-to-end processes within Order to Cash.

Responsibilities

  • Manage and supervise team of 8-10 professionals
  • Coach and mentor team members in order to build long-term career plans, resource management
  • Plan and assign work to team members, monitor performance and support them in different queries
  • Inspire and motivate team members to achieve goals
  • Provide relevant support and interface with internal partners and stakeholders as required to resolve escalations and queries
  • Develop and maintain strong working relationships with key partners and cooperate with upper level management across the organization
  • Manage and supervise Continuous Improvement projects, take part in transitions and process improvements
  • Handle escalations and ensure all queries are answered with the required speed, accuracy and with the maximum level of customer satisfaction
  • Oversee customer activity including product information requests, price quote inquiries, order entry and fulfilment, shipment, material returns and issue resolution
  • Reporting

Requirements

  • Fluent English and Polish language knowledge
  • 3-5 years’ experience in the field of Customer Service or Sales Support or Order Management
  • Minimum 2 years’ leadership experience
  • Performance management skills
  • Strong people and time management skills
  • Experience using SAP and/or Siebel and MS Office applications

What our partner offers

  • Easy-to-access modern office
  • Possibility to learn and grow
  • Competitive benefit package
  • Language course and Trainings on site
  • Medicover