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Partnerünk a Jooble.

Service Desk Team Lead

Main responsibilities:
  • Initiate and foster continuous improvement process
  • Prioritize, respond and maintain the compliant management process
  • Participate in new hire interviewing and the candidate selection process
  • Monitor and measure performance of the team and individuals and provide performance feedback, as required and laid down in the project guidelines
  • Prepare, maintain and communicate team scorecards as per the project requirements
  • Maintain team communication, conduct team meetings, and huddles to discuss updates/issues
  • Adherence to policies and procedures
  • Manage the floor bases on floor management guidelines and requirements
  • Inform line of management on potential attrition/absents on time and plan for backfill staffing
  • Ensure 100% compliance by self and team for all policies and procedures
  • Educate the team and management on project progress, performance, and potential risks/issues
  • Prepare consolidated weekly/monthly reports
  • Quality management
  • Process documentation and knowledge base-maintenance



Required skills:
  • Fluency in English is a must
  • 1+ years of Leadership experience
  • 2+ years of relevant work experience in Service Desk/Technical Support
  • University or College degree
  • Knowledge of service desk tools
  • Good understanding of client business
  • Good analytical, coordination, communication, and analytical skills are essential.
  • Being able to work under pressure



Advantages:
  • Fluency in one of the languages: German, Italian, Spanish, or French is an advantage



What our partner can offer to you:
  • A chance to be part of a rapidly expanding organization
  • Easy to access location and modern office building
  • Competitive salary and cafeteria benefits; sports allowance, medical benefits
  • Team events, company events
  • Annual bonus for top performers and annual salary review