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Partnerünk a Jooble.

Service Desk Agent with German knowledge

Be part of a great international team that supports a prestigious pharma company (IT support). Positions available for German speakers! Join now! 

Main responsibilities:
  • Act as the 1st point of contact and improve the customer satisfaction level
  • Troubleshoot IT related issues and handle customer requests
  • Provide accurate support through different channels such as telephone, email, or chat
  • Using ticketing tool on 1st line support
  • Keep contact with the high-level support teams and follow up the cases to keep informed the end-user

Required skills:
  • High level of German language and you have upper-intermediate English language skills
  • Experienced in any customer service - experience gained in any area is an advantage but NOT a MUST
  • A university graduate - fresh graduates are also welcome!
  • Customer-oriented attitude
  • Outstanding communication skills
  • Nice and friendly personality able to work in a team
  • Good problem-solving skills
  • Open for working in shifts

  • Competitive salary package
  • Fancy modern office environment in Budapest
  • Supportive working environment (internal training)
  • Language course reimbursement
  • Multinational dynamic environment