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Partnerünk a Jooble.

Senior Service Desk Agent with Polish language

One of our prestigious clients is expanding operation in Budapest, therefore looking to recruit a Polish speaker Service Desk agent – Request Coordinator

Tasks:

  • End to end management of requests for service delivery
  • Providing 1st and 2nd line support
  • Monitoring Customer’s SLA
  • Tracking requests
  • Keeping in touch with Customers and Clients
  • Reporting to relevant countries
  • Claim management

Requirements:

  • University or Bachelor degree
  • 1-2 years relevant experience of customer service/technical support/service delivery
  • Fluency in English and Polish both written and verbal
  • Good knowledge of Microsoft Office
  • Excellent problem-solving and communication skills
  • Customer oriented attitude
  • Self-motivation