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Partnerünk a Jooble.

Senior Customer Service Representative - Dutch speaking

On behalf of our pet food producer partner, we are looking for Customer Service Representatives!
If your Dutch knowledge is close to native and you have some experience in the field of customer support/supply chain/logistics, then do not hesitate to apply!

Main responsibilities:
  • Responding to requests from customers about volume, product, logistics, and QA information
  • Supporting the sales manager and acting as a point of contact for customers so that customers are provided with appropriate services
  • In collaboration with sales management, preparing the forecasts, analyses, and follows up using reports to customers and implementation of changes
  • Providing information (by telephone among other ways) to customers about the company and products based on existing information booklets; passing on more complex questions to specialists and keeping salespeople informed
  • Monitoring the order handling based on planning overviews, forwarding data, etc., flags up departures
  •  Monitoring the handling of samples and complaints, draws the attention of internal departments to stagnation, and keeps customers informed about progress

Required skills:
  • 2-5 years experience in customer service/supply chain/logistics
  • Close to native Dutch knowledge and fluent English

What our partner can offer to you:
  • Home office opportunity
  • Exciting projects
  • Dog-friendly office
  • Multinational but familiar atmosphere
  • GYM pass
  • Travel opportunity
  • Commuting support