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Partnerünk a Jooble.

PORTUGUESE SPEAKING ORDER MANAGEMENT SPECIALIST

 

Our partner delivers processes for partners in finance, accounting, HR operations, customer service and procurement and more in over 70 countries.

They offer trainings and language courses with a competitive benefit package in a modern office with easy-to-reach location.

If you join the company, you may have the following responsibilities:

  • Manage the complex relationship between supplier, customer and sales manager, be the primary point of contact for customers
  • Check that the order value maintains the customer within authorized credit limits and policies. Ensure violations are progressed with Sales/Credit Management to a satisfactory conclusion and keep the customer advised as requested.
  • Advise prices derived from the contract and advise an optimum delivery point as appropriate
  • Build up knowledge and competencies in the shipping industry. Help train the customer
  • Provide regular feedback on technical and commercial issues raised by customers to the account manager and other CS staff
  • Focus on handling customer complaints

Requirements:

  • Fluency in English and Portuguese
  • Minimum 1 years of customer service, telephone experience
  • Experience using SAP and/or Siebel and MS Office application
  • Senior stakeholder management skills
  • Strong understanding of end to end order to cash process included