Keresés

Pozíció kategóriák

Partnerünk a Jooble.

2019.06.12. 06:14:11 - Shared Service Center - Budapest

Polish speaking Service Desk Analyst

Would you like to work on complex and challenging tasks in an international environment? On behalf of our multinational partner, we are looking for SERVICE DESK ANALYSTS with English and Polish language knowledge.

 

Responsibilities:

-       Taking ownership and responsibility for problems of client’s technical issues

-       Troubleshooting basic end user issues

-       Primary responsibility of user support

-       Responsible for managing the ticket queues

-       Creating reports and managing ticketing system

-       Analyzing requests and problems

-       Maintaining a high level of Quality Customer Service

-       Ensuring the correct escalation procedure

 

 

Requirements:

-       Intermediate English and fluent Polish language knowledge

-       Experience in Customer Service or IT support is an advantage, but fresh graduates are also welcome

-       Reliable, open, communicative personality who works well within a team

-       Customer oriented attitude

-       Good technical & IT knowledge is an advantage