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Consumer Experience Adviser

The center will support consumers who buy online, provide advice on products and beauty, complete orders for consumers, provide information regarding offers.  Other activities will be added.  There is no cold calling or hard selling. The center will handle calls, emails and web chats.

We have a fantastic opportunity for an Adviser to join our EMEA Contact Centre in Budapest. You will work as part of a team providing advice and support to our Online and Instore consumers, over the telephone or email, providing an excellent ‘high touch’ service at all times.


Key duties and responsibilities

  • Communicate with our consumers by telephone, email, and in writing, using our internal departmental systems
  • Provide advice, answer questions and promote our brands in every interaction
  • Place orders, resolve technical queries and undertake associated administrative activities
  • Liaise with other teams and departments to ensure a full resolution for the consumer
  • Highlight opportunities to improve processes and the consumer experience and communicate regularly with colleagues
  • Maintain and update product related information, marketing, promotional events, pricing, etc. where applicable. Liaise with various internal teams to ensure knowledge is maintained and current on brands, products, marketing, promotional events and pricing

Skills and experience

  • Excellent communication skills both written and verbal in English and Norwegian or Danish
  • The desire to exceed customer expectations and ability to take ownership of issues
  • The ability to priorities and manages the workload effectively, have a flexible approach, be able to work independently, but also a team player
  • Previous customer experience and knowledge of dealing with the general public is a bonus
  • Computer skills (MS Office)
  • A passion for beauty that will come across to the consumers
  • Willingness to work on Saturdays (once in a month)

What this position offers

  • You can be a member of a newly formed team in the middle of the city
  • Using your Danish or Norwegian language skills on daily basic
  • You can buy luxury products from the company at a discounted price
  • You can represent a work wide famous brand