In partnership with Jooble.

L2 Software and Solutions Support Engineer

Our partner has a long history of research and development focused on IT hardware and software solutions. It serves businesses of all sizes in over 170 countries. Its Competence Center in Budapest provides high added-value services primarily in the field of finance, supply chain, marketing, customer support, after-sales, sales tracking, and environment/operational excellence to the European, Middle Eastern, and North African entities.
Currently, they are looking for an L2 Software and Solutions Support Engineer to join their team.

Main responsibilities:
  • Work in a dynamic Solutions Support team to support complex solution products involving server-based, cloud-based and device-based software, firmware, and drivers.
  • Provide technical support for complex solutions products for customers including end-users and highly knowledgeable personnel such as trained help desks, service technicians, IT administrators.
  • Establish a relationship with the customer, gaining knowledge of the customer’s environment, configuration, business, and build trust and rapport with the customer.
  • Actively pursue additional knowledge to improve the ability to resolve customer issues.

Required skills:
  • Bachelor’s degree or equivalent higher-level education degree is required (Preferably in the IT field).
  • Fluent in both written and spoken English. 
  • At least 1 year of experience in IT or technical support is required.
  • Experience in customer service is required.
  • Ability to write reports, business correspondence, and procedures/manuals.
  • Ability to understand complex solution products and rapidly learn complex technology and troubleshooting techniques.

  • Printing background is an advantage
  • Experience with databases or Active Directory is preferred
  • Any other European languages is a plus (german, french)

What our partner can offer to you:
  • Home office
  • Multinational environment
  • Marketable salary
  • Cafeteria
  • Development opportunities