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Partnerünk a Jooble.

Junior Customer Experience Executive

Our partner is the world’s leading premium drinks company with an outstanding collection of brands. They would like to extend their Team with a German-speaking Junior Customer Experience Executive! If you would like to join and build the future of success in a global business service, apply!

Main responsibilities:
  • Schedule and lead regular communications with customers and sales to drive customer satisfaction, cash collection, flag and eliminate reoccurring issues (service, cash, dispute, data, or technical related)
  • Lead out of stock management, involve customers in the decision by offering alternatives
  • Proactive cash collection
  • Manage credit risk (monitor payment behavior of customers and propose credit limit changes, make suggestions on order release)
  • Manage phone orders and customer-initiated order amendments in SAP

Required skills:
  • Fluent English and German language skills
  • College or University Degree
  • MS Office knowledge
  • Willingness and ability to build great relationships with Customers
  • Excellent customer service and customer care mind-set
  • Excellent interpersonal and communication skills, assertiveness 

  • Financial knowledge is an advantage
  • STC process knowledge and working experience are desirable

What our partner can offer to you:
  • Unique Family Leave opportunity
  • A work without border - you will work with people from all over the world
  • You will deal with a world-class brand portfolio
  • Wide variety of thematic events, after-work activities organized by employee communities
  • Product Allowance to purchase company products from the staff shop
  • They won the Fittest Workplace Award, of course, they have a Gym
  • They have a Rooftop Bar