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ITALIAN SPEAKING SERVICE DESK AGENT

Our multinational partner is looking for a full time First Level Help Desk Agent with fluent English and Italian knowledge to its Budapest office. Join their international team to take care of all IT users from our prestigious clients, providing technical assistance and high level of problem resolution via telephone or email. Fresh graduates are also welcome!

Responsibilities:

  • Handle end user calls and web queries
  • Act as the first point of contact for the customers
  • Precise administration
  • Act as primary contact between customer and resolving group
  • Keep the user informed, own and follow up ongoing cases

Requirements:

  • Fluent English + Italian language is a MUST
  • Be proactive
  • Ready to learn new things
  • Flexibility and teamwork
  • Customer focused attitude
  • Ready to develop professionally
  • Customer Service or IT support experience is an advantage

What the company offers you:

  • Modern, multinational working environment
  • Wide range of benefits and competitive salary
  • Training and certification opportunities
  • Reimbursable language courses
  • Career development