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Our multinational client is a growing Shared Service Centre providing finance, procurement, HR, CSR support is looking for an experienced IT Service Delivery Manager (ITSDM). The ITSDM will be responsible for assessing current finance processes and deliver more efficient and cost-effective IT solutions in order to improve service quality being the face of IT towards the business.


  • Participate in board meetings to manage different projects within the wider IT service agenda
  • Acting as a Business Analyst being the face of IT to the business
  • Responsible to grow, renew and optimise IT Services provided to the business and manage them as projects
  • Drive full lifecycle of IT Services– crafting, agreeing and leading the service strategy
  • Responsible for delivering IT services and running efficient operations
  • Act as an escalation point
  • Promote business process consolidation utilizing already existing IT solutions and initiate new ones in case of necessity
  • Act as a coach and support the personal development of the team member(s)


  • Understanding of Finance processes
  • Deep understanding of SAP FI/CO
  • Fluency in English is a MUST
  • Experience in managing a corporate IT department supporting financial planning and management, risk management, acquiring and retaining talent
  • Continuous interest in technology

What does our client offer?

  • Possibility to join social communities and networks
  • Modern office environment, chill rooms
  • Language courses
  • Cafeteria and bonus
  • Company laptop and mobile phone
  • Life and health insurance, medical care package
  • Home Office up to 2 times a week