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Partnerünk a Jooble.

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Would you like to work on complex and challenging tasks in an international environment? On behalf of our multinational partner IN PRAGUE we are looking for a SERVICE DESK ANALYSTS with English and German language knowledge. Higher education is not required!


  • Taking ownership and responsibility for problems of client’s technical issues
  • Troubleshooting basic end user issues
  • Primary responsibility of user support
  • Responsible for managing the ticket queues
  • Creating reports and managing ticketing system
  • Analyzing requests and problems
  • Maintaining a high level of Quality Customer Service
  • Ensuring the correct escalation procedure


  • Intermediate English and fluent German language knowledge
  • Willingness to work on a rotational basis (24/7 support)
  • Experience in Customer Service or IT support is an advantage, but fresh graduates are also welcome
  • Reliable, open, communicative personality who works well within a team
  • Customer oriented attitude
  • Good technical & IT knowledge is an advantage