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Partnerünk a Jooble.

German speaking Order Manager

Our mutlinational partner is currently looking for an experienced and motivated person for an expanding Order Services team in Budapest for an Order Manager role with fluent German and English.


Main responsibilities:
-       Provide the customer’s key point of contact
-       Manage the complex relationship between supplier, customer and sales manager
-       Receive enquiries and orders from customers by phone, email and fax
-       Managing the entire order to invoice process
-       Proactively provide guidance to the customer on the most appropriate ports from which to get their supplies
-       Advise prices derived from the contract and advise an optimum delivery point as appropriate
-       Check that the order value maintains the customer within authorised credit limits and policies
-       Record all complaints received from customers
-       Provide regular feedback on technical and commercial issues raised by customers to the account manager


Required skills:
-       Fluency in English and German 
-       Bachelor’s degree or equivalent experience of minimum 3 years in customer service
-       Minimum 2 years of relevant customer service experience in a telephone environment and/or Business Service Center environment is requirement
-       Experience using SAP and/or Siebel and MS Office application
-       Excellent written/oral communication skills and ability to build effective working relationships
-       Have a deep understanding Customer Service processes
 


What our partner can offer to you: