Pozíció kategóriák

Partnerünk a Jooble.

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2019.03.04. 14:45:50 - Shared Service Center - Budapest


Our client delivers processes for partners in finance, accounting, HR operations, customer service and procurement and more in over 70 countries. They offer trainings and language courses with a competitive benefit package in a modern office with easy-to-reach location.

Currently they are looking to recruit a German Speaking Order Management Specialist.


  • Being the customer’s first point of contact
  • Managing the entire order to invoice process
  • Handling complex requests
  • Handling orders from customers by phone, email and fax
  • Managing the complex relationship between supplier, customers and sales manager- Proactively providing guidance to the customer on the most appropriate ports from which to get their supplies
  • Confirming shipments (vessels, barges, trucks) product and package availability
  • Preparing and checking required documents necessary for transport, customs, shipping, and banking (invoices, commission notes, demurrage invoices, accruals for freight)
  • Initiating and following-up on deliveries of products from terminals/warehouses to customers
  • Recording complaints received from the customers
  • Providing regular feedback on technical and commercial issues raised by customers to the account manager
  • Ensuring customer satisfaction
  • Developing and maintaining a professional working relationship with stakeholders


  • Fluent English and German language knowledge is a must!
  • Minimum 2 years of relevant work experience (customer service / order management / sales support / logistic support)
  • Good communication and interpersonal skills
  • Proficiency in the use of SAP and Microsoft Office programs
  • Customer orientated mindset, and stakeholder manager skills
  • Excellent problem solving & time management skills
  • Great organizational and prioritizing skills
  • Strong understanding of end to end order to cash process included
  • Analytical skills