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Partnerünk a Jooble.

2019.01.11. 13:53:57 - Shared Service Center - Budapest

GERMAN SPEAKING ORDER MANAGEMENT SPECIALIST

Our client delivers processes for partners in finance, accounting, HR operations, customer service and procurement and more in over 70 countries. They offer trainings and language courses with a competitive benefit package in a modern office with easy-to-reach location.

Currently they are looking to recruit a German Speaking Order Management Specialist.

Responsibilities:

  • Being the customer’s first point of contact
  • Managing the entire order to invoice process
  • Handling complex requests
  • Handling orders from customers by phone, email and fax
  • Managing the complex relationship between supplier, customers and sales manager- Proactively providing guidance to the customer on the most appropriate ports from which to get their supplies
  • Confirming shipments (vessels, barges, trucks) product and package availability
  • Preparing and checking required documents necessary for transport, customs, shipping, and banking (invoices, commission notes, demurrage invoices, accruals for freight)
  • Initiating and following-up on deliveries of products from terminals/warehouses to customers
  • Recording complaints received from the customers
  • Providing regular feedback on technical and commercial issues raised by customers to the account manager
  • Ensuring customer satisfaction
  • Developing and maintaining a professional working relationship with stakeholders

Requirements:

  • Fluent English and German language knowledge is a must!
  • Minimum 2 years of relevant work experience (customer service / order management / sales support / logistic support)
  • Good communication and interpersonal skills
  • Proficiency in the use of SAP and Microsoft Office programs
  • Customer orientated mindset, and stakeholder manager skills
  • Excellent problem solving & time management skills
  • Great organizational and prioritizing skills
  • Strong understanding of end to end order to cash process included
  • Analytical skills