FRENCH SPEAKING ORDER MANAGEMENT SPECIALIST

Responsibilities:

• Provide the customer’s key point of contact when placing orders for products and services
• Manage the complex relationship between supplier, customer and sales manager
• Receive enquiries and orders from customers by phone, email and fax
• Managing the entire order to invoice process
• Proactively provide guidance to the customer on the most appropriate ports from which to get their supplies
• Advise prices derived from the contract and advise an optimum delivery point as appropriate
• Check that the order value maintains the customer within authorized credit limits and policies
• Record all complaints received from customers
• Provide regular feedback on technical and commercial issues raised by customers to the account manager

Requirements:

• At least bachelor’s degree or equivalent experience in customer service
• Fluent English and French language knowledge, is a must!
• Minimum 2 years of relevant customer service experience in a telephone environment and/or Business Service Center environment
• Good communication and interpersonal skills
• Proficiency in the use of SAP and Microsoft Office programs
• Customer orientated mindset, and stakeholder manager skills
• Great organizational and prioritizing skills