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Partnerünk a Jooble.

FRENCH SPEAKING ORDER MANAGEMENT SPECIALIST

On behalf of our prestigious partner who is establishing a new business line in Budapest we are looking for a dynamic, qualified and experienced O2C professional. Their continuously growing Business Center in Budapest is looking for a new member to join them in this challenge as an Order Management Specialist.

Responsibilities:

  • Provide the customer’s key point of contact when placing orders for products and services
  • Manage the complex relationship between supplier, customer and sales manager
  • Receive enquiries and orders from customers by phone, email and fax
  • Managing the entire order to invoice process
  • Proactively provide guidance to the customer on the most appropriate ports from which to get their supplies
  • Advise prices derived from the contract and advise an optimum delivery point as appropriate
  • Check that the order value maintains the customer within authorized credit limits and policies
  • Record all complaints received from customers
  • Provide regular feedback on technical and commercial issues raised by customers to the account manager

Requirements:

  • At least bachelor’s degree or equivalent experience in customer service
  • Fluent English and French language knowledge, is a must!
  • Minimum 2 years of relevant customer service experience in a telephone environment and/or Business Service Center environment
  • Good communication and interpersonal skills
  • Proficiency in the use of SAP and Microsoft Office programs
  • Customer orientated mindset, and stakeholder manager skills
  • Great organizational and prioritizing skills