Keresés

Pozíció kategóriák

Partnerünk a Jooble.

Ez a pozíció már lejárt. Az aktuális pozíciók megtekintéséhez kattints ide.

FRENCH SPEAKING COMPLAINT/CLAIM MANAGER

 

Our Partner has a long history of research and development focused on IT hardware and software solutions. It serves businesses of all sizes in over 170 countries. It’s Competence Center in Budapest provides high-added-value services primarily in the fields of finance, supply chain, marketing, customer support, after sales, sales tracking and environment/operational excellence to the European, Middle-Eastern and North-African entities.

The new colleague will be responsible for managing all service-related customer claims/complaints.

Main responsibilities:

  • Escalation and complaint management
  • Keep direct contact with customers and dealers, distributors and service partners and keep them informed about delays and status of their escalation/complaint/claim issues
  • Develop and implement creative solutions for customers
  • Update knowledge database and document all issues
  • React in a timely manner to escalations and offer effective and fast solutions to customers
  • Establish and keep good relationships with dealers, distributors, internal departments etc.
  • At least 70-80% of this job is done on the phone (mainly incoming calls from customers, service partners, distributors, sales department, marketing etc).
  • Provide written official statement on the complaint with the route cause analyzes to customers when requested
  • Beside the new cases received on a daily basis and opened in the system, the team also needs to do the follow-up for the running cases
  • Taking care of customer complaints and claim issues from that EMEA country, and provide support for Sales Department

Requirements:

  • Fluent English and French language knowledge is a must!
  • At least 2 years experience in call center or other customer facing roles
  • Excellent communication and problem-solving skills
  • Excellent organizational and prioritizing skills
  • Customer orientated thinking, and team player attitude
  • Proactive and “out of the box” thinking attitude
  • Capability of communicating on different levels, different positions
  • At least basic understanding of MS office and e-mail