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Partnerünk a Jooble.

Dutch speaking Customer Service Team Lead

On behalf of our pet food producer partner, we are looking for a Dutch-speaking Team Lead.
If you have Dutch language skills and experience in people management and customer service, then do not hesitate to apply!

Main responsibilities:
  • Lead and support the team in the excellent execution of the operative end-to-end customer support processes
  • Own customer operations targets while maintaining/enhancing related metrics on the assigned scope
  • Monitor and drive engagement within the team and collaborate with cross-functional department heads to meet deliverables
  • Conduct operational meetings driving rhythm
  • Act as an agent for change, and engage the team in supporting key business transformation/simplification initiatives
  • Demonstrate strong leadership
  • Hire, train, supervise, and mentor team members to reach their full potential

Required skills:
  • Fluency in Dutch and English
  • Experience in people management
  • Experience in the field of customer service/logistics/ supply chain

What our partner can offer to you:
  • Home office opportunity
  • Exciting projects
  • Dog-friendly office
  • Multinational but familiar atmosphere
  • GYM pass
  • Travel opportunity
  • Commuting support