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Partnerünk a Jooble.

Danish speaking Service Desk Agent

Our partner is one of the world's leading IT professional services companies.
If you speak Danish and English and are interested in this field, do not hesitate to apply!

Main responsibilities:
  • Resolving IT issues of our clients, act as the first point of contact for the customer (Level 1 IT support)
  • Handling end-user calls and web queries via tools, phone, and email
  • Documentation and precise administration, logging of calls on the ticketing tool
  • Delegation of problems to the competent Level 2 teams
  • Keep the user informed, own and follow up on ongoing cases
  • Maintaining and improving customer satisfaction level

Required skills:
  • Fluency in Danish and English

  • Experience in a multinational environment or a similar, customer-focused position is an advantage

What our partner can offer to you:
  • Competitive salary package + Annual bonus system + Cafeteria package
  • In-house trainings
  • Company insurance
  • Language course reimbursement
  • Free medical services (Medicover)
  • All You Can Move Sportpass + other discount fitness options
  • Home office option from Hungary