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Partnerünk a Jooble.

Customer Services Representative - Italian

Our partner is a global leader providing a broad array of clinical diagnostics and life science research products.

Main responsibilities:
  • Ensure the following transactions are done to the highest standard, with accuracy and reducing transaction times within agreed timeframes: Order entry, order follow-up, stock information, backorder reports & invoicing, claim & return handling and crediting
  • Proactively manage customer calls
  • Ensure >90% case and call logging to a high-quality standard with regular updates on cases until successful conclusion.
  • Work collaboratively with Sales, Finance, and other relevant internal stakeholders
  • Be compliant, follow all procedures and policies, complete training on time

Required skills:
  • Strong customer services experience within a fast-paced, corporate environment, working to tight deadlines
  • Experience in a customer-facing role, including order processing
  • Written and spoken fluency in English AND Italian language knowledge is essential
  • Good MS Office skills
  • Excellent organization skills and ownership culture.
  • Knowledge of general administration processes

  • Knowledge of Salesforce is a plus
  • Knowledge of operating SAP. Accurate and fast data entry skills are a plus

What our partner can offer to you:
  • Opportunity to build up your career in a continuously developing organization
  • Professional team
  • Complex responsibilities
  • Possibility to realize your process improvement ideas