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Partnerünk a Jooble.

2020.02.11. 10:05:38 - Ügyfélszolgálat, Vevőszolgálat - Szeged

Customer Service Representative – afternoon shift

Main responsibilities:
-       Execute day to day customer service related operational tasks to ensure delivery meets customer expectations and is consistent with set process performance indicators, applicable service level agreements and the customer service functions core values
-       Provide customer service via the internet, phone, fax and email to support activities
-       Log, assign and track progress of queries and customer requests from receipt to completion ensuring data is accurately entered and maintained in all customer service and data collection systems

Required skills:
-       Fluency in English language knowledge
-       Minimum of 12 months previous experience customer service skills in a telephone environment and or customer services environment preferred
-       Must demonstrate a strong understanding of customers’ needs/behavior
-       Excellent written/oral communication skills and ability to build effective working relationships
-       Strong time management and organization skills
-       Intermediate knowledge of MS Office application
-       Experience using SAP and/or Siebel is an advantage