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Partnerünk a Jooble.

Customer Happiness Executive

Our start-up client is looking for new Customer Happiness Executive colleagues for their brand new Budapest office! 
Over the last six months, they have grown from a team of 87 to 180+. Over the last 12 months, they have more than doubled their customer base. And over the next 24 months, they are looking to help 1000s more customers by launching new products and services.


Main responsibilities:
  • Interacting with new and existing customers daily, 
  • Solving their queries via live chat and email
  • Proactively spotting patterns in the frustrations or hopes of our customers, identifying where and how we can change our processes, tools, or product to make them happier
  • Liaising with third parties to ensure a seamless customer experience
  • Keeping compliance at the forefront of your mind
  • Building up expert knowledge of our product, systems, and processes through comprehensive training
  • After your first few months, you'll have opportunities to work on different projects


Required skills:
  • Previous experience in customer-facing roles
  • Excellent written and verbal communication skills
  • You are passionate about the customer and will go that extra mile to offer them the best service
  • Working in a start-up means that you have to be adaptable and excited by the prospect of moving fast
  • You enjoy taking complex issues and explaining them in an easy and understandable way
  • You're excited about working in a company that focuses on and believes in the importance of feedback
  • Working as part of a team, you will need to be able to work 2-3 weekend days per month and 1-2 late shifts (5-9 PM) per week, as defined by a rota


Advantages:
  • Experience in online customer support (live chat)
  • Tech/fintech, bank, or telco background 


What our partner can offer to you:
  • Flexi-office working - Choose to go into the office two days a week