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Partnerünk a Jooble.

2022.04.27. 11:41:03 - Üzleti támogató központok - Budapest

Business Operations Manager - German speaking

Our multinational partner is looking for a Business Operations Manager, which role is focused on ensuring that processes are executed by the company’s capabilities and contractual obligations to its customers, acting as a “Subject Matter Expert” in the back-office support for operational practices. Duties include day-to-day activities which can come from New, CPA, Amendment, Modification contract requests, escalations, on-demand ad-hoc reporting, and providing input and recommendations for ensuring global alignment to operational practices and customer contractual requirements. 

Main responsibilities:
  • Responsible for contractual management of customer requirements, including ongoing contract maintenance/change
  • Coordinate implementation of customer setup requirements with customer operations and back-office teams ​
  • Direct interaction with various cross-functional teams as needed to provide resolution support & analysis  for concerns regarding consumables, entitlement, billing, and other general account issues​
  • Support and test system and process improvement activities/projects
  • Guide the pre-sales team on capabilities and services 
  • Work closely with and gain functional guidance from the different operations in the other countries, to ensure country specifics are met and overall country operations are delivered under SOW quality & SLA expectations
  • Coordinate billing issues resolution with our back-office teams
  • Monitor monthly and quarterly account invoice completion

Required skills:
  • 5+ years of operations experience
  • Bachelor degree
  • Working knowledge of Siebel and/or SAP
  • Project management skills
  • Experience with MS Project, Visio, and MS Office experience
  • Excellent communication and presentation skills
  • Proven problem-solving experience and process improvement
  • Ability to work with virtual teams from multiple geographies

What our partner can offer to you:
  • Multinational environment
  • Development opportunities
  • Hybrid work
  • Stable position