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Partnerünk a Jooble.

Billing Specialist/Customer Care

Our multinational partner is looking for a new colleague for maternity cover in Szeged.
Join their Customer function Team and advance your career as a Billing Specialist, who is dealing with sales support processes, account management, order taking, invoicing, cash collection, pricing, service request management, and supply chain management activities.


Main responsibilities:
  • Develop a deep understanding of the various types of Lubricants billing processes within various customer channels of trade, specialized customer requirements, and other sales and marketing offers
  • Resolve billing disputes accurately and within prescribed service level targets
  • Complete billing month-end close activities within prescribed deadlines
  • Participate in Root Cause Investigation team that utilizes a data-driven approach to identify specific problems to drive prevention opportunities
  • Work closely with the Accounts Receivable team to ensure that billing defects are resolved on time that results in prompt collections ability
  • Work closely with the Order Fulfillment team
  • Acts as liaison between the customer and business representatives 
  • Maintain close contact with the customers to assess their requirements and handle the entire customer experience, including but not limited to: customer master information and detailed customer profiles, pricing/quote inquiries, dispute resolution, product information requests, invoicing, material returns, and resolution of customer complaints
  • Monitor distributors’ open order report to ensure adherence to policies and procedures on timely delivery and order confirmation; review and correct billings and credit processes as necessary
  • Request and follow upon confirmation of delivery documentation when requested by distributors
  • Adhering to the tasks outlined in the QMS Systems of EBSC



Required skills:
  • Educated to High School Diploma level
  • Minimum of 3 years of Billing Support or Back-Office Customer Service experience in master data, contract pricing, billing, tax, accounts receivable, etc.
  • 2 years experience using service center tools; CRM, SAP, or JDE.
  • Proficient PC skills (Microsoft Outlook & Excel, IRAS/Crosslink) including strong keyboarding skills
  • Open to work in afternoon shifts



Advantages:
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What our partner can offer to you:
  • Fixed-term contract
  • Wide range of cafeteria elements
  • Different bonus opportunities based on performance
  • Life & health insurance, medical care package
  • Company laptop and phone for private usage
  • Opportunity to work from home: up to 2 days/week based on team agreement
  • Learning opportunities, other development opportunities to craft your career path
  • Chill-out and collaboration spaces in a stylish office environment