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Spanish and Portuguese speaking Service Desk Analyst

Our partner, who is consistently listed among the most admired companies in the world, is looking to expand their team. If having a stable position at a multinational company, working near the city center with flexible working hours, home office opportunity with a real-life balance, and benefiting from career development opportunities is important to you, send us your application.

Main responsibilities:
  • Resolving IT issues of our clients
  • Handling end-user calls and web queries via tools, phone and email
  • Documentation and precise administration
  • Keeping the user informed, and following up on ongoing cases
  • Maintaining and improving customer satisfaction level

Required skills:
  • Advanced or native in Spanish and Portuguese language and upper-intermediate in English language
  • Experience in any customer service 
  • University graduate
  • Excellent communication skills – both written and spoken
  • You have logical thinking and good problem-solving skills
  • Service window the team needs to cover: Monday-Friday 8AM - 2AM

  • Experience in IT Help Desk

What our partner can offer to you:
  • Competitive salary and Cafeteria benefits
  • Hybrid work (1-2x day on-site work monthly)
  • Annual bonus system
  • Language course reimbursement
  • Free medical services
  • All You Can Move Sportpass
  • Accident/risk insurance
  • Family friendly company
  • Relocation package available