Pozíció kategóriák

2023.10.25. 17:43:34 - Üzleti támogató központok - Remote

Head of Customer Support

Be part of a dynamic organization that's shaping the future of vocational training in Germany. Our partner offers a stimulating environment for professional growth and innovation, where your expertise can make a real impact.
As a Service Team Manager, you'll be at the forefront of this mission, ensuring exceptional participant support and team excellence.

Main responsibilities:
  • Lead and coordinate four dynamic service teams.
  • Manage, coach, and develop service team leaders.
  • Optimize operational processes to provide top-tier support.
  • Collaborate with other departments to enhance the training products.
  • Implement training programs to raise customer service standards.
  • Drive performance based on key metrics.
  • Continuously enhance participant support quality and efficiency.
  • Report to senior management.

Required skills:
  • Proven experience in service management and team leadership.
  • Exceptional communication and analytical skills.
  • Strong customer orientation and problem-solving mindset.
  • IT proficiency and experience with ITIL-aligned tools.
  • Fluent in German.

What our partner can offer to you:
  • Remote working
  • Flexible working hours
  • Meaningful role (you can make a positive impact on the lives of thousands of people)
  • International friendly and supporting team