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Partnerünk a Jooble.

Business Operations Manager - German-speaking

On behalf of our multinational client, we are looking for a Business Operations Manager - German-speaking.
The Business Operations Manager is responsible for understanding the company's global processes and systems in great detail and functions as the “Subject Matter Expert” in the back office support for operational practices.

Main responsibilities:
  • Provide on request consultation/guidance to pre-sales team on capabilities and services 
  • Responsible for contractual interpretation and management of customer requirements 
  • Coordinate implementation of customer setup requirements with Customer Operations and back office teams
  • Monitor/audit process execution for compliance of contractual obligations to its customers within set schedule
  • Direct interaction with various cross functional teams 
  • Participate in continuous improvement activities/projects
  • Provide visibility & confidence to other Country Operations team that expected customer service 
  • Work closely with and gain functional guidance from the different Operations Control Towers Managers in Countries
  • Coordinate and drive Billing Issues resolution with back office teams
  • Monitor Monthly and Quarterly Account Invoice Completion

Required skills:
  • Minimum an undergraduate degree (BA/BS), with most persons possessing a graduate-level degree 
  • Significant operations experience (average 5+ years or more)
  • Fluent in German and excellent English communication and presentation skills, both oral and written 
  • Proven project management experience
  • MS Office mid/advance experience (PowerPoint, excel) is mandatory

  •  Working knowledge of Siebel and/or SAP systems is a clear advantage 

What our partner can offer to you:
  • Stability
  • Multinational environment
  • Work-life balance, home office opportunity, hybrid structure
  • Career opportunities
  • Excellent office location