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Partnerünk a Jooble.

Customer Operations Manager - German-speaking

On behalf of our multinational client, we are looking for a Customer Operations Manager - German-speaking. A customer-facing role that is responsible to manage & execute contracted Managed Services. The Manager works with customer contacts, 3rd party partners, and the company's resources to execute defined services. Duties include day-to-day services delivery execution, escalation management, generating or providing customer reports, and providing input and recommendations for ensuring Client satisfaction.  

Main responsibilities:
  • Responsible for management and execution of steady state services 
  • Manage all aspects of the day-to-day operations 
  • Install base accuracy, order management, device change management, issue resolution, reconciliation analysis, consumables management, normal business-as-usual activities
  • Maintain necessary client communication via email and phone
  • Monitor and report on services & maintenance performance metrics to fulfill contractual SLA as required 
  • Assures compliance with HR, procurement, legal, financial, ethics and government-related policies, strategies and processes
  • Work together with partners as required to support client contractual requirements

Required skills:
  • BA/BS/BBA degree in Business or equivalent experience
  • 3-4 years of experience in an operations or services delivery role
  • Fluency in German AND English is a MUST
  • Experience with direct interaction with Business Customers, including Managers / Directors 
  • Strong analytical/procedural background al certification or past experience in process analysis 

  • Six Sigma, Lean, TQM or other business process improvement methodology preferred 
  • Project Management certification preferred
  • ITIL / ITSM experience, certification preferred

What our partner can offer to you:
  • Multinational environment
  • Career path
  • Supportive management
  • Stable and reliable company
  • Stable sector
  • Hybrid working structure - work-live balance