Keresés
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- Adminisztráció, Asszisztens, Irodai munka
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- Üzleti támogató központok
- Vendéglátás, Hotel, Idegenforgalom
Partnerünk a Jooble.
Technical Partner Manager - German-speaking
On behalf of our multinational client, we are looking for a Technical Partner Manager - German-speaking. As part of the Services Organization, the Manager is in charge of managing the Technical Support Center operations located in European locations.
Main responsibilities:
- Act as interface and escalation point with partner for all matters: technical, process, systems, financial
- Coordinate regular operational reviews with partners
- Monitor key performance indicators and follow-up on action plans
- Manage operational cost: validate resource requirements and monthly invoices
- Track payment of invoices to partner and credit notes from partner to the company
- Ensure process and system change requirements are implemented by partner in due time
- Interface, establish and maintain effective working relationships with country management
- Contribute to teamwork, and cooperate with all members focusing on the entire EMEA Region
- Understand and apply systems, tools used by EMEA Service Organization
- Project management: initiate or coordinate and lead assigned contact center projects
- Focus on End-to-End customer satisfaction and processes
Required skills:
- 3+ years of experience in contact/call center environment and/or service delivery organization
- Fluency in German AND English is a MUST
- Third Level education preferably to business degree level
- Experience in SSC environment, purchasing and vendor management is an advantage
Advantages:
- Leadership experience is preferred (Team Leader/Supervisor, 1st line manager experience)
- ISO 9001, Process management systems or LEAN concept knowledge is an advantage
What our partner can offer to you:
- Multinational environment
- Career path
- Supportive management
- Stable and reliable company
- Stable sector
- Hybrid working structure - work-live balance