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Partnerünk a Jooble.

Customer Service Team Lead

On behalf of our pet food producer partner, we are looking for an enthusiastic Team Lead, who is ready to lead a new and small customer team, while also taking part in the operation.

Main responsibilities:
  • Support the newly established customer service team and take an active part in the operative end-to-end customer support / supply chain processes
  • Account management
  • Monitor and drive engagement within the team and collaborate with cross-functional department heads to meet deliverables
  • Conduct operational meetings driving rhythm
  • Act as an agent for change, and engage the team in supporting key business transformation/simplification initiatives
  • Coordinate the daily work of the team
  • Hire, train, supervise, and mentor team members to reach their full potential
  • Process improvement
  • Leading new projects

Required skills:
  • Experience in coordination/people management
  • Experience in the FMCG sector
  • Previous role in the field of customer service/logistics/ supply chain
  • Fluency in English

  • German or Dutch knowledge is an advantage, but not a must
  • Experience in process transition

What our partner can offer to you:
  • Home office opportunity
  • Exciting projects
  • Dog-friendly office
  • Multinational but familiar atmosphere
  • GYM pass
  • Travel opportunity
  • Commuting support