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INCIDENT MANAGER

 

Our partner is one of the world’s leading providers of communication services and solutions. By concentrating on new technologies and innovation their goal is to create a better world with the power of communication. Their continuously growing Business Support Center in Budapest is looking for a new member to join them in this challenge as an Incident Manager.

Responsibilities:

  • Being responsible for coordinating and driving technical support during critical incidents to achieve resolution of service disruption as quickly as possible
  • Being responsible for leading technical bridge calls, engagement and orchestration of all required resources
  • Using business/technology knowledge to rapidly execute the Incident Management process for all incidents
  • Acting as team lead on driving incidents and escalations with internal and external stakeholders
  • Joining external customer calls as lead representative of the company, engaging with third parties to compile and present RCA analysis
  • Working directly with Senior Operations Manager and Head of Operations on fulfilling managerial tasks

Requirements:

  • Proven track record in facilitating the resolution of complex, mission critical problems in high availability systems with a strong customer focus
  • Ability to coordinate a large group of technical contributors during high priority incident and retain control of a fast-paced incident bridge call
  • Communicate confidently and assertively with different management layers as required
  • Ability to meet the customers’ needs in line with the business requirements
  • Working with a cooperative and positive attitude in a group settings to achieve common goals
  • Taking the responsibility and takes care of the consequences of making a decision
  • Fluent English language knowledge